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Privacy Policy

This privacy policy sets out how Richmond Bell Architects uses and protects any information that you give us or we collect about you.

Richmond Bell Architects is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

We may need to gather certain information about individuals, which can include employees, customers, suppliers, business contacts and any other people whom we may have a business relationship with.

Our business and website complies with the EU General Data Protection Act (2018) and Data Protection Act. (1998)


Scope of policy

To carry out our work we may collect, use and/or disclose certain personal information about our clients.  To carry out our primary work of design we may need to know financial circumstances and collect information from other third parties with regards to planning and consultees.  We may need to retain personal information for a period of time to ensure we are accountable to external regulatory bodies.  However, we do not keep personal information for any longer than necessary.

We need to keep our client files for a minimum of 6 years.


What we collect

We may collect the following information:


  • Your name

  • Your contact information including email address

  • Demographic information such as your postcode

  • Neighbourhood information

  • Other information relevant to customer surveys and/or offers

We use this information to invoice clients for our services and send clients details of our services or rarely, specific events that may be of interest.

We do not have any control over some of this information we collect and keep, due to external regulations within the industry.


Our primary purpose of collecting information from staff is for HR and accountancy purposes.  We may collect name and contact details, bank details and Tax/NI details.  We also hold Next of Kin contact details for use in an emergency.

Contractors and Suppliers

We collect information from our contractors and suppliers in order for us to assist in making decisions for our current and future projects.  We may share this information in a reciprocal way with other contractors and suppliers.


What do we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • For our internal record keeping

  • For HR purposes such as pay, references and annual reviews

  • For business and accountancy purposes

  • To improve our products and services

We may periodically send promotional emails which we think you may find interesting, using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

All individuals who we hold personal data on at Richmond Bell Architects are entitled to ask what information we hold on them and why, ask how to access it and be informed on how we keep it up to date.

If the data we hold about you turns out to be incorrect, if you would like to see the personal data we hold on you, or if you’d like us to delete your personal data, please contact us in writing or admin@richmondbellarchitects.com.

Website Analytics

We record the pages you visit on our website using Google Analytics. The data is used by our website developers to track and analyse traffic and improve the visitor experience.

Google Analytics records data such as geographic locations, internet browser, and device through the use of cookies. None of these personally identifies you to us. Google Analytics does collect IP addresses, but they are not disclosed to us and you are therefore untraceable. Disabling cookies in your internet browser will stop Google analytics from tracking your visit.  However, this may affect the functionality of our website.

 Disclosure Policy

We reserve the right to disclose individually identifiable information in order to comply with laws and lawful government requests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

It is everyone’s responsibility who work for Richmond Bell Architects to ensure that data is collected, stored and handled in an appropriate manner.

 Updating Policy

Richmond Bell Architects may change this privacy policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This privacy policy is effective from 24th May 2018.

Let’s discuss your project

Contact Us

01722 324 835 info@richmondbellarchitects.com

20 Milford Street
Salisbury, Wiltshire